We want to put things right
Mary & Martha recently added a Khan Bank card machine to complement its Golomt Bank machines to allow more flexibility in cards accepted.
On 2 occasions in September, customer cards have been charged when the machine said the card/transaction had been ‘rejected’. The amounts were:
36,500 MNT NO NAME, and 314,000 MNT (twice!), to CHRISTINE.
Khan bank personnel have verbally admitted it is their bank system problem and we can confirm it is NOT a M&M staff problem. We found out when we were paid twice!
The bank say they have NO method to contact customers (unlike other banks) to reimburse their cards. M&M have now stopped using the Khan Bank for card purchase transactions and are awaiting an official apology for the distress and difficulty caused to M&M and our customers.
Pass this on to friends, visitors and expats living in Mongolia who may be one of the 2 people double charged. We would like to be in contact with these customers so we can be confident they get their money back! Any help appreciated.
Thanks, Irene of Mary & Martha
(976) 99 72 52 97